Support takeover
Provide user and site counts, critical systems, current provider end date, known access gaps and the date responsibility must transfer.
Al Qusais, DubaiCONTACT / 04
Tell us what is unreliable, changing or unclear.
You do not need a finished technical scope before contacting us. Describe the business impact, affected users or locations, timing and what has already been attempted.
- Primary outcome
- The right technical next step
- Delivery
- Phone, email, WhatsApp or scheduled site review
- Coverage
- Dubai and the UAE
Direct details
Reach the Dubai operations team.
Call +971 4 333 5427, WhatsApp +971 50 506 3342 or email [email protected]. The office is at Mozna Building, Al Nahda Road, Al Qusais, Dubai, PO Box 231527.
Normal office hours are Monday to Friday, 9:00 AM to 6:00 PM UAE time. Response outside those hours depends on the coverage agreed for existing support clients. If an incident is urgent, include the business impact and a reachable decision-maker rather than sending only a screenshot.
India group office: Kaizen Star Technologies Pvt. Ltd., Heavenly Plaza, Civil Station Road, Vazhakkala, Kochi 682021, Kerala, India. This address belongs to the Indian group company; UAE service enquiries continue to be coordinated through the Dubai office and contacts above.
A better first message
Five details that shorten the route to an answer.
Do not send passwords or confidential patient, employee or customer data through the public enquiry channels.
- Business impactExplain what people cannot do and whether a critical service, revenue activity or customer commitment is affected.
- Scope and locationState the number of affected users, devices or branches and the physical location if onsite access may be needed.
- Start time and patternTell us when the issue began, whether it is constant or intermittent and any recent change that may be relevant.
- Existing suppliersList the ISP, application vendor, hardware warranty or current IT provider when their cooperation may be required.
- Desired outcomeSay whether you need immediate recovery, an independent assessment, a project proposal or recurring support.
Route the enquiry
Different requests need different preparation.
New project
Share the target date, location, drawing or bill of quantities if available, decision stakeholders and any fixed technology standards.
Security concern
Describe the alert or suspicious activity without forwarding malicious files. Preserve logs and avoid making broad changes that could remove evidence.
Software demonstration
Tell us the facility type, departments, number of users, current workflow and any required interfaces or regulatory reporting processes.
What happens next
The response should reduce uncertainty.
- 01
We classify the request
The enquiry is routed to support, infrastructure, security or healthcare software rather than passed through a generic sales queue.
- 02
We clarify the missing facts
A short call may be enough. Complex environments may need a remote discovery session or site survey before scope and pricing are credible.
- 03
We recommend an engagement
You receive a proposed next step: immediate support, assessment, defined project, IT AMC or managed service.
- 04
We document the boundary
Deliverables, assumptions, exclusions, client responsibilities and acceptance conditions are set before implementation.
Contact details
Phone, WhatsApp or email—the useful part is the context.
Share enough information for us to identify the responsible technical team. Sensitive credentials and confidential business data should be exchanged only through an agreed secure method.
